Return & Refund Policy

Return & Refund Policy

At TiDealz, we want you to shop with confidence.
Please review our return policy below.

🔄 Return Window

You have 15 days from the delivery date to request a return.

✅ Eligibility Requirements

To qualify for a return, items must be:

• Unused and unworn
• In original packaging
• With original tags attached
• Accompanied by proof of purchase (order number)

To start a return, contact us at:
📧 tidealz.store@gmail.com

Returns must be approved before being sent.
Items returned without prior authorization will not be accepted.

📦 Return Shipping

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable
• If the item is defective or incorrect, we will cover return shipping

❌ Non-Returnable Items

We do not accept returns for:

• Sale or clearance items
• Gift cards
• Customized or personalized products
• Opened or used items (including wigs and hair products for hygiene reasons)
• Personal care products
• Hazardous or flammable materials

If you’re unsure about eligibility, contact us before returning your item.

🛠️ Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately.
We will arrange a replacement or issue a refund.

🔁 Exchanges

We do not offer direct exchanges.

To receive a different item, please return the original product (if eligible) and place a new order.

⚠️ Important Notice

All returns must follow the conditions outlined above.
Requests made after the 15-day period may not be accepted.