FAQ

Frequently Asked Questions (FAQ)

📦 Shipping & Delivery

How long does shipping take?
Orders are typically delivered within 3 to 15 business days depending on your location.

Do you ship across the United States?
Yes, we ship nationwide across the U.S. and also offer delivery to Canada.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email to follow your package in real time.

🔁 Returns & Refunds

Can I return my order?
Yes, we accept returns within 15 days of delivery.

What are the return conditions?
Items must be unused, unworn, with original packaging and tags.

Are all items eligible for return?
Some items such as clearance or thrift deals are final sale and cannot be returned.

💳 Payments & Security

Is my payment secure?
Yes, all payments are processed through secure and encrypted systems.

What payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.

🛍️ Products & Quality

Are your products high quality?
Yes. All products are selected based on quality, functionality, and reliability.

Do wigs match the product photos?
We aim to provide accurate images and descriptions. Slight variations may occur due to lighting or screen settings.

📬 Orders & Support

Can I modify or cancel my order?
Orders can only be modified or canceled within a short time after purchase. Contact us as soon as possible.

How can I contact you?
You can reach us at tidealz.store@gmail.com.
We respond within 24–48 business hours.

🌍 General Information

Where is TiDealz based?
We operate from the United States and serve customers nationwide.

Do you restock items?
Some items are restocked, but availability is limited. If you see something you like, don’t wait.